If you have a billing dispute, please provide the required information using the attached Credit Request Form. Submit completed form by e-mail to Billing@Level3.com. Incomplete information will not be honored and the request will be rejected back to the individual submitting the form. Please note that all disputes must be submitted in writing within the time period specified in your master agreement with Level 3. Any failure to submit a dispute within such time period shall be waived by Customer.

Billing/Customer
Account Name Billing
Account Number
Contact Name
Contact E-mail and Phone Number
Invoice
Service ID (as displayed on Level 3 invoice)
Amount in Dispute
Reason for Dispute

**To expedite requests, please provide any relevant supporting documentation, such as e-mails or signed orders.

**Customer must pay the undisputed portion of the invoice, and submit a written claim for the disputed amount.