If you are requesting that a service be disconnected or cancelled, please provide the required information using the attached Disconnect Request Form. Submit your completed form to Disconnects@Level3.com. Submitting incomplete or incorrect information will result in the request rejecting back to the individual who submitted the form. Please note that termination charges may apply, according to your service agreement, if your service is disconnected prior to the end of the committed service term.
Mandatory information:Billing/Customer Account Name
Billing Account Number
Contact Name
Contact E-mail or Phone Number
Service ID* (As displayed on the Level 3 invoice)
Requested Date of Disconnection**
Monthly Charge
*The Service ID can be located on the invoice. Any variances of ID will be rejected back to submitter.
**Unless otherwise agreed between the parties, the Service identified for disconnection will be disconnected upon the later of (i) thirty (30) days after
Level 3's receipt of the completed Disconnect Request Form or (ii) the future requested date of disconnection specified for Level 3 services; or (i) sixty (60) days after Level 3's receipt of the completed Disconnect Request Form or (ii) the future requested date of disconnection specified for Genuity IP and Managed Services.
If the request for disconnection/cancellation needs to be rescinded, please contact Disconnects@Level3.com to request withdrawal of the disconnect/cancellation.
Level 3 will use reasonable efforts to rescind a disconnection/cancellation notice. However, once a disconnection/cancellation notice has been processed, Level 3 cannot guarantee that service will be extended beyond the original disconnection/cancellation date. In the event a disconnection/cancellation notice is rescinded, additional charges may apply.