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Network Operations Center
While it's one thing to apply a superior technology, it's another to strive for customer service standards as superior as the technology itself.
Level 3's Network Operations Center (NOC) provides 24 x 7 monitoring of the network platform, customer servers, and the Internet. This helps to identify potential issues and provide resolution before any problems occur.
Additionally, Level 3 has developed a Web-based customer interface - the Online Customer Service Center. This innovative application delivers critical services online, such as viewing network performance reports and submitting repair tickets.
