Customer Center

Customer Center


From the first handshake to daily account management, Level 3 is committed to providing exceptional service. As part of that effort, we offer powerful portal functionalities to help streamline your workflow and get the information you need — anytime, anywhere. Just create an account and you can manage billing, repairs, orders, booking and much more.

Make a Payment

Level 3 Conferencing Services

Need to connect with your colleagues? Set up an audio, video or web conference right here with Level 3 Ready-Access, Event Call and Web Meeting services.

Explore All Conferencing Services

MyLevel3 Portals

MyLevel3 Portal

Get the most out of your Level 3 services with anywhere access to our powerful management tools. Analyze up-to-date business data. Access interactive maps, reporting, online ordering and invoicing. Make a one-time payment or schedule payments in advance. Check the status of all of your open and closed balances. Communicate directly with support representatives. Control costs and resolve issues — all from one place.

MyLevel3 Portal Details
Register to Use MyLevel3 Portal

Access MyLevel3 Portal

MyLevel3 LATAM

Get a complete view of your business. View, download and analyze your Level 3 invoices easily, including your usage details. Manage your online voice products, check your alarms, monitor your network performance and access product-specific reports.

Register to Use MyLevel3 LATAM

Access MyLevel3 LATAM

Media and Federal Portals

Media Portal

Your programming and digital assets are delivered via the Internet, so visibility and control are vital to your ROI. The Level 3 Media Portal provides a sophisticated, comprehensive set of tools for supporting Level 3 Vyvx, Content Delivery and Storage products. Content monitoring, reporting and management — even for next-generation media formats.

Media Portal Details

Access Your Media Portal

GSA Customer Portal

Our GSA Customer Portal has everything you need to enhance security, improve efficiency and produce better outcomes. Securely place and track orders, receive quotes on orders, view and download invoices, and access reporting tools.

Log In Now

Additional Portals


Self-service capabilities for carrier and voice that include access to online ordering and reporting.

Access UCommand Portal

Legacy Black Lotus Support Portal

Self-service capabilities and support for legacy Black Lotus customers.


Protected Host Support


More Support Services

Port Out Request Tool

Need to assign telephone numbers, check LSR status or execute port out projects? Just access our Port Out Request Tool — 24 hours a day, 7 days a week.

View Details