Local Number Portability
Legacy tw telecom ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines.
Legacy tw telecom will honor a Port-Out Request from any authorized carrier (including cellular carriers) where the carrier indicates that they are in possession of a letter of authorization (LOA) from the end user customer.
Instructions for port out requests can be found below along with where to email requests. As a land line carrier, legacy tw telecom will only Port-In telephone numbers that are associated with rate centers in which legacy tw telecom provides local exchange services.
Port-Out Orders: https://vfoprod-level3.activationnow.com/
CSR Request: PortOutCSR@level3.com
Procedures for Non-Simple Ports
Non-Simple Ports, per the FCC, include: a port that involves porting multiple telephone numbers, a single telephone number from a multi-number account, and/or an account that has complex switch services or features.
For example: NORTH AMERICAN NUMBERING COUNCIL (GUIDE TO PORTING A TELEPHONE NUMBER) LNPA WG Report to NANC)
A local service request (LSR) consisting of 100 or more telephone numbers will be handled as a “Project”. Both parties will negotiate implementation details, including due date. A LSR with 100 or more telephone numbers should be submitted with "PROJECT/Customer Name" in the REMARKS field within VFO, and the requested due date must be a minimum of 5 business days. Once approved and free of rejects or clarifications, legacy tw telecom will respond with a FOC and your due date for the project. LSRs submitted as a project are subject to normal LSR validation.
Required Fields for Non-Simple Ports are Indicated as a Yellow Field Withing VFO
Legacy tw telecom requires a local service request (LSR) using the most recent LSOG version to process a request.
Ordering Intervals for Non-Simple Ports
Policies and Processes for All Port-Outs
• If the end user name does not match our customer of record.
• If the service address on the LSR does not match the service address.
• If all 14 required fields are not complete for Simple Ports.
If the customer has a bundled product the NSP must address all services on the customer account. If all services are not addressed, legacy tw telecom will send a clarification back to the NSP. The NSP will need to resubmit the LSR with a new version. A Firm Order Commitment (FOC) will be issued when all open clarifications or rejects have been resolved.
• Legacy tw telecom will send a DSR to remove listing.
• The new carrier will submit DSR to the directory provider for the number to remain listed.
NPAC Activation of TNs: The gaining carrier must build an NPAC subscription for the TNs porting a minimum of 18 business hours prior to the due date. This will ensure that you have concurrence to activate the TNs on the FOC date.
Procedures for Project Orders (100+ numbers)
Procedures for Simple Ports
Simple ports, per the FCC, are defined as those ports that: 1) do not involve unbundled network elements; 2) involve an account only for a single line; 3) do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop); and 4) do not include a reseller.
For example: Telephone Number Portability, CC Docket No. 95-116, Memorandum Opinion and Order and Further Notice of Proposed Rulemaking, 18
FCC Rcd 23697, 23715, para. 45, n.112 (2003)
Legacy tw telecom will begin accepting and processing simple port requests on February 2, 2011.
For simple ports, the words "SIMPLE PORT" must appear in the beginning of the email subject header line.
Required Fields for Simple Ports
Ordering Intervals for Simple Ports
Logging into and use of VFO
Level 1: LSR and CSR
Level 2: Denice Greenwalt
Level 3: Cliff Dailey
Level 4: Denise Rios