Customer Center

Legacy tw telecom Porting and Port-Out Policies

Local Number Portability

Port-Out Policy

Legacy tw telecom ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines.

Legacy tw telecom will honor a Port-Out Request from any authorized carrier (including cellular carriers) where the carrier indicates that they are in possession of a letter of authorization (LOA) from the end user customer.

Instructions for port out requests can be found below along with where to email requests. As a land line carrier, legacy tw telecom will only Port-In telephone numbers that are associated with rate centers in which legacy tw telecom provides local exchange services.

Port-Out Orders: https://vfoprod-level3.activationnow.com/ 

CSR Request: PortOutCSR@level3.com

Procedures for Non-Simple Ports

Non-Simple Ports, per the FCC, include: a port that involves porting multiple telephone numbers, a single telephone number from a multi-number account, and/or an account that has complex switch services or features.

For example: NORTH AMERICAN NUMBERING COUNCIL (GUIDE TO PORTING A TELEPHONE NUMBER) LNPA WG Report to NANC)

A local service request (LSR) consisting of 100 or more telephone numbers will be handled as a “Project”. Both parties will negotiate implementation details, including due date. A LSR with 100 or more telephone numbers should be submitted with "PROJECT/Customer Name" in the REMARKS field within VFO, and the requested due date must be a minimum of 5 business days. Once approved and free of rejects or clarifications, legacy tw telecom will respond with a FOC and your due date for the project. LSRs submitted as a project are subject to normal LSR validation.

Required Fields for Non-Simple Ports are Indicated as a Yellow Field Withing VFO

Legacy tw telecom requires a local service request (LSR) using the most recent LSOG version to process a request.

Ordering Intervals for Non-Simple Ports 

  • A Firm Order Commitment (FOC) or Error Status will be returned back to the new service provider (NSP) within 24 hours of receipt of the LSR.
  • Upon receipt of a clean LSR, legacy tw telecom requires a minimum of 4 business days to process an order.
  • A due date supplement will be required if numbers are not ported on FOC date. If a supplement is not received 24 hours before FOC date, the order will be cancelled the following business day.

Policies and Processes for All Port-Outs

  1. Legacy tw telecom will consider an expedited port out interval on an individual case basis with particular focus on preventing emergency services (911, Police, Fire, Ambulance or Medical Facilities) from being out of service. However, this does not guarantee that a shortened interval can be met.
  2. LOA - The LOA is not a required attachment to an LSR before legacy tw telecom will accept it. It is only necessary to have the “AGAUTH” box populated with the LOA name.
  3. Changes or cancellations: The NSP must submit a Supplement LSR to legacy tw telecom, a minimum of twenty-four hours prior to the start of the scheduled cut over. Large changes or additions to the LSR may affect the original due date.
  4. Rejects or clarifications to the LSR - legacy tw telecom will reject the LSR when the LSR does not provide sufficient information to process our disconnect service order. Legacy tw telecom will reject the LSR back for the following reasons:
  5. • If the end user name does not match our customer of record.

    • If the service address on the LSR does not match the service address.

    • If all 14 required fields are not complete for Simple Ports.

    If the customer has a bundled product the NSP must address all services on the customer account. If all services are not addressed, legacy tw telecom will send a clarification back to the NSP. The NSP will need to resubmit the LSR with a new version. A Firm Order Commitment (FOC) will be issued when all open clarifications or rejects have been resolved.

  6. If the ported number is listed in the local directory:

• Legacy tw telecom will send a DSR to remove listing.

• The new carrier will submit DSR to the directory provider for the number to remain listed.

NPAC Activation of TNs: The gaining carrier must build an NPAC subscription for the TNs porting a minimum of 18 business hours prior to the due date. This will ensure that you have concurrence to activate the TNs on the FOC date.

Procedures for Project Orders (100+ numbers)

  • Projects are defined as an LSR that is submitted with a request to port 100 numbers or more.
  • The requested due date must be a minimum of 5 business days.
  • You must populate the following comment in the remarks section of the LSR Page: Project/End User Name.
  • You must populate all fields as indicated as a Yellow Field with VFO which is same as Non-Simple Ports.

Procedures for Simple Ports

Simple ports, per the FCC, are defined as those ports that: 1) do not involve unbundled network elements; 2) involve an account only for a single line; 3) do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop); and 4) do not include a reseller.

For example: Telephone Number Portability, CC Docket No. 95-116, Memorandum Opinion and Order and Further Notice of Proposed Rulemaking, 18

FCC Rcd 23697, 23715, para. 45, n.112 (2003)

Legacy tw telecom will begin accepting and processing simple port requests on February 2, 2011.

For simple ports, the words "SIMPLE PORT" must appear in the beginning of the email subject header line.

Notes:

  • Please contact 1.800.326.4203 for any Simple Port.
  • If the LSR has more than one TN on the order this is a traditional Port out. Please see Ordering Intervals for Non-Simple Ports.

Required Fields for Simple Ports

  • CCNA CC
  • PON AGAUTH
  • AN TEL NO (INIT)
  • DDD ZIP
  • REQTYP SIMPLE_PORT_IND = Y
  • NPDI NPQTY = 1
  • VER PORTED NBR
  • ACT

Ordering Intervals for Simple Ports

  • A Firm Order Commitment (FOC) or Error Status will be returned back to the new service provider (NSP) within 4 hours of receipt of the LSR provided the LSR is received before 1 p.m. in the predominant time zone of the NPAC region for the end user’s telephone number, Monday through Friday, excluding legacy tw telecom defined holidays. Any simple port LSR received after 1 p.m. will be considered received on the following business day at 8 a.m., with a response due no later than noon. If the request is for a simple port, but legacy tw telecom determines that it is actually a non-simple port, a response (a FOC with an extended due date or a reject) will be returned within 4 hours. If the requested due date is 3 or more business days, the FOC or reject will be returned within 24 clock hours.
  • Accurate and complete LSR received Monday-Friday 8 a.m. to 1 p.m. local time (predominant time zone of the NPAC Region in which the TN is being ported, excluding legacy tw telecom defined holidays) for a simple port request, will be eligible for activation by midnight on the same day. Any simple port LSR received after this time will be considered received on the following business day at 8 a.m.
  • A due date supplement will be required if numbers are not ported on FOC date. If a supplement is not received 24 hours before FOC date, the order will be cancelled the following business day.

Logging into and use of VFO

Refer to the instructions on logging into and using VFO.

Escalation List

Level 1: LSR and CSR 
Helpdesk 1-800-326-4203

Level 2: Denice Greenwalt   
denice.greenwalt@level3.com

Level 3: Cliff Dailey
cliff.dailey@level3.com
Cell: 720-888-3557

Level 4: Denise Rios
denise.rios@level3.com
Cell:  720-888-7106