More Support Services

More Support Services

• Call our Technical Support Center toll free: 1-877-4Level3 (1-877-453-8353).
• Trouble Tickets: Submit and monitor your trouble tickets through the MyLevel3^sm customer portal.
• Network Operations Center Support: To contact our international network operations center, please call 1-888-NOC-INTL (1-888-662-4685). For more international support contact information, reference your Level 3 Customer Handbook.
• Disconnects and Cancellations: Submit disconnect and cancellation requests directly through the MyLevel3^sm customer portal. For more information visit the Request Disconnect webpage.
• Billing Issues: For fast and immediate assistance on billing requests, please access the MyLevel3^sm customer portal. If you are not able to access the portal, you may contact Billing Customer Care at 1-877-2LEVEL3 or 1-877-253-8353.
• To Report Abuse: For issue regarding IP Security, AUP or Spam, please email your information to abuse@level3.com.
• For details on taxes and surcharges that are assessed, exclusive of rates and charges for services, visit the Taxes and Surcharges page.
• The Level 3 Customer Reference Program provides an opportunity for corporate customers to showcase their success with Level 3 solutions.

Additional Customer Center Services

• PowerMail (EMEA): PowerMail combines voice, fax and e-mail, into a single and convenient interface for all your message retrieval needs. Download the PowerMail Users Guide and the PowerMail Prompt Card.
• Inbound IVR (EMEA): Inbound IVR provides non-geographic telephone numbers, giving your company national presence. ICC (Internet Customer Control) allows you to instantly change dial plan details online, e.g., in emergency situations. 
• Inbound IVR Stats (EMEA): Up to 7 days of Inbound IVR Statistics such as answered calls, busy, etc. Viewable as a graph or raw data; also exportable into Excel.