WELCOME TO THE LEVEL 3 PORT OUT REQUEST TOOL

Our Training Tutorial is designed to help you navigate our Port Out Request Tool. Access the training tutorial. For additional information about our Port Out Request Tool, you can also download the product guide

Using the Port Out Request Tool

To access the Port Out Request Tool, click here: https://portout.level3.com.

Please register with the Level 3 Port Out Tool to process your telephone number (TN) port out request.

The tool works with Microsoft® Internet Explorer® v6.0, 7.0 and 8.0 with a 128-bit cipher strength. Other browsers may work, but they have not been fully tested for compatibility.

Please note that all times in the Port Out Request Tool are GMT. While the times are represented as GMT, Level 3 will follow the timing intervals set by the FCC based on TN Time Zone, not based on GMT.

Hours of Operations

You can initiate a TN port out request via the Level 3 Port Out Request Tool 24 x 7. Our support staff is available to assist you via email  Monday through Friday, from 7 a.m. – 4:00 p.m. MT excluding the following 2013 holidays:

Holiday

Office Availability

New Year's Day

Offices Closed

Martin Luther King Day

Offices Open

President's Day

Offices Closed

Memorial Day

Offices Closed

Fourth of July

Offices Closed

Labor Day

Offices Closed

Columbus Day

Offices Open

Veterans Day

Offices Open

Day before Thanksgiving

Offices Open

Thanksgiving Day

Offices Closed

Day after Thanksgiving

Offices Closed

Christmas

Offices Closed


Porting Request Types – Simple, Complex and Projects

A Simple porting request is defined as a single TN on a single account. Simple requests are processed within 4 hours of the request and can be ported within 1 business day.
A non-simple or complex porting request is defined as any request involving more than one TN. Non-simple/complex requests will be processed within 24 hrs of the request and can be ported out in 4 business days.

CSRs

Please remember that not all TNs have a Customer Service Record (CSR). We will use our best efforts to provide CSR information for requests when available.

Requesting a Port out from Level 3 (Local Service Requests)

For simple ports, Level 3 does not require that you provide a copy of a recent Letter of Authorization (LOA) signed by the customer of record; however, we reserve the right to request one at any time. It is the requesting provider’s responsibility to have a valid authorization on file. The Local Service Provider (LSP) should have a copy of the End User LOA on file. We do require an LOA for any requests related to Managed Modem or dial-up Internet service.

To process a request for TN port out, the TN must be a valid Level 3 telephone number on the Level 3 Network. The following Service Provider IDs (SPIDs) are owned by Level 3 and you may submit your request for any TN associated with these SPIDs – 8824, 7058, 8318, 7150. If you are trying to port out against other SPIDs please contact the appropriate service provider for those requests. Level 3 is only able to process port out requests against Level 3 inventory.

To process your request, we require that the customer information submitted on the Local Service Request (LSR) match our records. In addition, we require a 24-hour notice of changes and cancels prior to your FOC date to ensure continuity of service. FOC dates are valid for five CALENDAR days including FOC date. Level 3 does not provide concurrence; the Carrier Provider is expected to build NPAC subscriptions in enough time for auto-concurrence. A subscription in NPAC cannot be created prior to receiving FOC.

The following fields are required on the LSR.

  • PON
  • VER
  • ATN
  • CRD

Level 3 LNP Project Port Out Business Rules

Project Porting

  • 200 or more TNs port migration
  • Ports of less than 200 TNs where End User (EU) info is different for each TN
  • Porting intervals are approximate and include mandatory scrub
  • 200 - 500 15 calendar days
  • 500-5000 Negotiated
  • Please email L3POProjects@Level3.com to discuss the SLA for large project ports
  • Bulk port request template must be used
  • Template can be obtained by e-mailing L3POProjects@Level3.com
  • All attempts will be made to provide FOC 3 business days prior to CRD
  • Templates and Project status requests must be submitted to L3POProjects@Level3.com
  • Project requests will be responded to within 12 business hours.

Status Updates

You can check the status of your LSR via the Level 3 Port Out Request Tool.

Same Day Sup or Cancel Requests

  • If you are trying to sup or cancel an LSR on the day of FOC or after FOC, you must send an email with your PON and LSRID L3POEscalations@Level3.com
  • Please put “same day cancel” (or sup) in the subject line.  We will respond within 4 business hours.
  • Please make sure accurate email addresses are supplied within the LSR request for both the primary and secondary contact, if one is selected.

Concurrence Requests

  • Level 3 does not provide concurrence except for out-of-service conditions for first responders. Level 3 has set our medium timers for all simple ports and expects the gaining carrier to do the same.
  • If you have a first responder who is out of service and you need concurrence, please email your request to L3Concurrence@Level3.com. Requests will be responded to within 4 business hours.
  • For non-simple ports, the 18 hour auto concurrence rule will apply.

Snapbacks

  • Level 3 does not accept a snapback requests due to real-time provisioning constraints. If customers wish to disallow a prior port request and return the TN to Level 3, customers must accomplish this through Level 3's winback process.
  • Level 3 will use its best efforts to work around this rule for first responders who are out of service, where possible. However, system limitations may prevent acceptance of snapbacks, even in these situations

Escalations

The following list can be used for escalations should you run into an issue. The escalation path must be followed in sequential order. Please do not skip a level of escalation; you will be auto-routed to the appropriate level should you escalate out of process. We will respond to all escalations within 4 business hours if the escalation is received between 7am-3pm Mountain Time.  Escalations received after 3pm Mountain may not be responded to until the next business day.

  • 1st Level Port Out Escalation Mailbox: L3POEscalations@Level3.com

  • 2nd Level Pai Rajavardhan: Rajavardhan.Pai@Level3.com

  • 3rd Level Deepak Bose: Deepak.Bose@Level3.com

  • 4th Level Amanda Cerino – Desk: 484-821-4469; Cell:  610-657-8737

  • 5th Level Quincy Angoy - Desk: 484-821-4956 ext 9929 - Cell: 610-390-7421

  • 6th Level George Leddy - Desk: 484-821-4451 - Cell: 484-515-8527

  • 7th Level George Barajas – Desk: 720-888-0973

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