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Easier Access for Those with Special Needs

Level 3 Communications provides access to those with special needs and disabilities, and complies with all Federal rules and guidelines. Below please find an overview of solutions to support challenged customers. 

Disability Access Options

Telecommunications Relay Service (TRS)

Telecommunications Relay Service (TRS) is provided by a 3rd party (“Relay Service”) to enable persons with communications disabilities to use a text input device to place and receive calls from hearing people. The Relay Service can be reached from any phone at any time. Users dial 711 to reach the Relay Service to place or receive a call.

TDD/TTY Operator Services & Directory Assistance

Telecommunications Devices for the Deaf (TDD), or Text telephone (TTY), is available for people who are deaf, hard of hearing, or speech impaired. These devices enable the telephone to be used as a texting device to facilitate communications.

Operator Assistance

For 24-hour, help placing a TTY to TTY call for local, long distance, collect, calling card, third number or other operator-assisted call TTY users can contact Operator Services for the Deaf (OSD) by dialing 1.800.855.1155. Operator assisted charges apply. Ask the operator for rates.

Directory Assistance

TTY users can dial Relay Services at 711 for Directory Assistance. This is a free service. 

More Information

For more information, please visit these pages on the FCC and state websites: