Company History

Telephone Abuse

If you need to report an incident of telephone abuse, we have set up an email address to collect those abuse allegations. Please contact this group directly at or via telephone at 1.800.348.5457. We will have the best opportunity to research the issue if you contact us with the date and time of the call, as well. Please also note that the telephone number has likely been assigned to a downstream user (that is, a customer of one of our customers) and their use of the number cannot be controlled by Level 3. Nonetheless, our Call Annoyance team will look into the matter based on the information you have provided.

Law Enforcement Only

Level 3 Communications maintains a LEA Portal to handle all law enforcement number query requests. As Level 3 does not typically have end subscribers, most information regarding Level 3 reseller information can be divulged via the portal without a subpoena. To access the portal, please go to

After clicking the LEA Portal link, please follow the instructions to request a code for your Level 3 Number Query. If you have any questions about this process, please call the Level 3 Communications Security Operations Center at 720.888.0012 and reference the LEA Portal. You can also send an email to LEA_Request@Level3.comwith your issue.

Level 3 Compliance Line

Level 3 is committed to always doing the right thing. Doing the right thing is the right way to do business. It is what we refer to as the Level 3 way. Operating in an open, honest manner is critical to our company’s success, because it is critical to maintaining trust and credibility with our customers, our business partners, our investors, and with each other. 

Open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred. 

In situations where you prefer to place an anonymous report, you are encouraged to use the Compliance Line, hosted by NAVEX, an independent company. Through this system you can report incidents either anonymously or using your name and contact information. The information you provide will be sent to Level 3 by EthicsPoint on a totally confidential and anonymous basis if you so choose. 

However, certain country laws prohibit the submission of anonymous reports. In these countries, you can only submit a report using your name. 

Also, it is often more difficult to investigate a concern that is raised anonymously; please think about talking directly with the Level 3 Chief Ethics and Compliance Officer or sharing your identity when using the confidential incident reporting system. The Level 3 Chief Ethics and Compliance Officer is Neil J. Eckstein, who can be contacted at 720.888.2514 or Your identity will be kept confidential to the extent that is possible and consistent with applicable laws. 

*EthicsPoint is incident reporting software owned and operated by NAVEX, which you will see referenced throughout these materials.