Contact Centers

Level 3® Contact Center Services

Outstanding Customer Experience = Competitive Edge.

It’s a no-brainer. Offering an exceptional customer experience helps increase company revenue. It sets you apart and keeps you ahead. But you also have other priorities, such as cutting total cost of ownership.

Your Customers Are Happier. You’re Happier. 

Level 3 Contact Center Services enhanced reporting provides actionable insights into every step of your customer journey – so you can make smart choices about what comes next. And you can bank on our advanced network and Cloud technologies to connect you with your customers reliably, efficiently and securely. With Level 3, you can drive stellar customer service and lower costs. And that’s what we call a win-win.

Why Level 3 for Contact Center Services

Stellar Customer Support Drives Bottom-Line Results.

Every customer contact is an opportunity to strengthen your brand and influence bottom-line results. With Level 3 Contact Center Services, you can cultivate positive customer experiences while you reduce capital costs and improve agent productivity.

Take advantage of cloud-based features that can help optimize each customer interaction and shift  your capital expenses to operating expenses.

Level 3 Contact Center Services Benefits

  • Optimize your customer experience. Use advanced business applications to enhance your customers’ experiences and increase satisfaction.
  • Cut total cost of ownership. Harness the power of our proven network technologies and innovative, inclusive pricing model to improve agent effectiveness and conserve precious capital.
  • Increase control and efficiency. Manage the entire customer experience with a comprehensive suite of standard routing and control features. Optional advanced applications with end-to-end call detail records and robust reporting available.
  • Flexibility. Engage with a provider that brings engineering expertise, project management and a consultative approach to complex implementations.

Level 3 Contact Center Services Details

  • Level 3 Toll-Free service. Priced at a simple, inclusive cost-per-minute with standard features, and the choice of receiving calls via TDM or SIP.
  • Level 3 Local Inbound service. Enables storefront and branch integration, supports identical toll-free features and offers an alternative to remote call forwarding.
  • Customer Experience features.  Reports real-time customer experience feedback and evaluation with Prosodica call scoring. Voice Clarity Measurement and Enhancement tools offer improved call quality and decreased agent talk time.
  • Authentication and Fraud Detection tools. Help protect your contact center from fraud. Tools include ring-cycle, call-number authentication and real-time ‘fraud risk scoring’.
  • Standard and advanced features. Intelligent routing, network transfer, CTI integration, end-to-end call-detail records, standard and custom reports, network announcements and much more.