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Retail Contact Center Services

Retail Voice Contact Center Services

10/06/16

The contact center is a key customer touchpoint in a retailer’s underlying omnichannel strategy, yet its strategic importance is oftentimes overshadowed by high-profile channels like e-commerce and brick-and-mortar stores. Best-in-class retailers understand that providing an elevated and secure customer experience in the call center helps drive enhanced satisfaction, brand trust and bottom-line results in a competitive omnichannel environment.

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