Tech Perspective:
SLA got you covered?
Service Level Agreement and Business Continuity, Disaster Recovery
What’s the value of a service level agreement (SLA)? In this Tech Perspective video, you’ll get the Level 3 approach to crafting an effective SLA and learn what an SLA does and doesn’t guarantee.
Level 3 has managed services teams with the experience required to understand business continuity and disaster recovery (BCDR) and your network. We’ll work together to develop a solution and an SLA that keeps you productive and protected. To get a more detailed perspective, download this whitepaper: BCDR: 4 Critical Questions for your Communications Provider.
Insurance for IT Infrastructure?
When it comes to information technology (IT) processes and systems, the risk factors to business are too great and the level of complexity makes things difficult to quantify. As an enterprise, the only choice is to protect your own interests; that’s where BCDR strategy and the SLA come in.
This has lead to the growth of BCDR planning, a business function that works as “self-insurance” against the loss of IT services. BCDR starts with assessing risks to determine the proper amount of coverage — then working to mitigate those risks as effectively as possible.
Many BCDR sources provide information about strategy, data center design, data replication techniques and the SLA. But few sources address a fundamental element of an effective BCDR strategy: the network.
A service level agreement is typically tied to network performance. And while an SLA is a good thing to have in place as part of your BCDR plan, the most important thing is that your network delivers the performance you need.
